Common questions

No. The decision email links straight to a Renew or Cancel confirmation — no login required. Accounts are only needed by the people managing renewals inside the workspace.

Up to two reminders go out at intervals you configure (in hours, per workspace). If there's still no response after the final reminder, the renewal is automatically recorded as cancelled and the Renewal Owner is notified — nothing is left to silently auto-renew.

Yes. Upload an Excel or CSV file and RenewBud recognises common column names automatically (like "End Date" or "Net Cost Per Annum"), creates any missing departments or categories, and skips rows that already exist so re-importing is safe.

Passwords are hashed, two-factor authentication is available for every account, and every administrative action is logged in an audit trail. Two-factor secrets and recovery codes are stored encrypted.

Yes — set the gap (in hours) before the 2nd and 3rd reminder once for your whole workspace, in Settings. It's per workspace rather than per department, since urgency usually comes down to the specific renewal rather than which team it belongs to.

Set your financial year start date once in Settings, and Spend and Savings reports can be filtered to "this financial year" instead of the calendar year.

Yes, any time, from Settings → Billing. Your data stays intact if you resubscribe later.